Popular Articles
Text to Speech for VM, AA, and MoH
Concept This article describes the feature that transforms text typed into the Manager Portal into audible speech for callers to hear. Text-to-Speech eliminates the need for users to record audio messages for auto attendants, voicemail greetings, ...
How to use Call Center Reporting
Concept Call Center Reporting is for HISTORICAL reporting on Call Centers and their Agents. There a few real-time statistics within the Call Center tab on the portal, however, active wall board metrics would be in the Analytics Section. Stats Grid ...
Allowing and Blocking Calls
Allow/Block Numbers From the top navigation menu click on Users if you are an Office Manager Scope. If you are another type of User skip to Number 3. Select the Ring Group, Call Queue (system user) or User that is receiving the unwanted calls Click ...
Enabling and Setting Up Wifi on your Yealink T53W, T54W, T57W and Wifi Adapter enabled IP Phones
Enabling Wifi on Yealink SIP-T53W, T54W, T IP Phone Go to Menu > Basic > Wi-Fi (for the T53W, Menu > Settings > Basic Settings > WiFi) Choose [x] Available Network[s], where "x" is the number of available networks Choose Enter Choose the Desired ...
Increase Microphone Gain (volume) on Yealink Devices
Introduction Sometimes Yealink phone users complain that the remote side of the call has difficulty hearing b/c the volume is too low. You can raise the microphone gain on the Handset, Headset or Handsfree (Speaker) by following these steps ...