Allowing and Blocking Calls {{New}}

Allowing and Blocking Calls {{New}}

Introduction

This document guidance on the multiple ways to block calls in the PressONE UC Platform

Requirements

Simple User and higher scopes may block calls.

Notes

Simple Users and Basic Users may only block their OWN calls. Office Managers and Higher are able to block calls domain wide.

Domain-Wide Call Blocking

This sections provides guidance on blocking calls for an entire domain/company.

Notes
Adding more than 500 blocked numbers will still be enforced in call processing; however, the Portal will not properly populate the blocked number list. For full functionality, we suggest only blocking a maximum of 500 numbers.

  1. Log in to the Manager Portal as an Office Manager or higher
  2. Click Call History
    1. Click Blocked Numbers:



    2. Enter blocked numbers manually by entering them into the modal as seen below



      2. Import a CSV (comma separated values) file, by clicking "Import" and then Download Template and the entering the 10+ digit Telephone numbers you want to block



    3. Block Calls directly from Call History
      1. Click the Block Number icon 


      2. Click the Unblock Number icon to unblock a previously blocked number


User-Based Call Blocking

  1. Log in to the Manager Portal as an Basic User
  2. Click Call History
    1. Click Blocked Numbers



    2. Enter blocked numbers manually by entering them into the modal as seen below


      2. Import a CSV (comma separated values) file, by clicking "Import" and then Download Template and the entering the 10+ digit Telephone numbers you want to block Block Calls directly from Call History

    3. Block Numbers from Call history 
      1. Click the Block Number icon



      2. Click the Unblock Number icon to unblock a previously blocked number