Allowing and Blocking Calls {{New}}
Introduction
This document guidance on the multiple ways to block calls in the PressONE UC Platform
Requirements
Simple User and higher scopes may block calls.

Simple Users and Basic Users may only block their OWN calls. Office Managers and Higher are able to block calls domain wide.
Domain-Wide Call Blocking
This sections provides guidance on blocking calls for an entire domain/company.

Adding more than 500 blocked numbers will still be enforced in call processing; however, the Portal will not properly populate the blocked number list. For full functionality, we suggest only blocking a maximum of 500 numbers.
- Log in to the Manager Portal as an Office Manager or higher
- Click Call History
- Click Blocked Numbers:

- Enter blocked numbers manually by entering them into the modal as seen below

- Import a CSV (comma separated values) file, by clicking "Import" and then Download Template and the entering the 10+ digit Telephone numbers you want to block

- Block Calls directly from Call History
- Click the
Block Number
icon
- Click the
Unblock Number
icon to unblock a previously blocked number

User-Based Call Blocking
- Log in to the Manager Portal as an Basic User
- Click Call History
- Click Blocked Numbers

- Enter blocked numbers manually by entering them into the modal as seen below

- Import a CSV (comma separated values) file, by clicking "Import" and then Download Template and the entering the 10+ digit Telephone numbers you want to block Block Calls directly from Call History

Block Numbers from Call history
- Click the
Block Number
icon

- Click the
Unblock Number
icon to unblock a previously blocked number

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