Disabling Teams Voicemail
In Microsoft Teams Select your User Profile Image and Select it.
Navigate to the If unanswered dropdown and select Do Nothing
Text to Speech for VM, AA, and MoH
Concept This article describes the feature that transforms text typed into the Manager Portal into audible speech for callers to hear. Text-to-Speech eliminates the need for users to record audio messages for auto attendants, voicemail greetings, ...
Installation of Go Interagtor Nava Application
Introduction This guide will help install the Go Integrator Nava Application for WINDOWS only. the MacOS client will be released shortly. Installation The Go Integrator Nava software is supplied as an Internet download. It is a self-contained ...
What do 'SpeakAccount' and 'System/nms' mean in CDR's or Call History?
What do 'SpeakAccount' and 'System/nms' mean in CDR's or Call History? SpeakAccount SpeakAccount is a term you may see in the To column while viewing Call History, and this term indicates that the caller hung up during a voice prompt. The ...
How to use Call Center Reporting
Concept Call Center Reporting is for HISTORICAL reporting on Call Centers and their Agents. There a few real-time statistics within the Call Center tab on the portal, however, active wall board metrics would be in the Analytics Section. Stats Grid ...
Concept Overrides are custom lines of code for devices to extend, change, or supersede the the default configuration. All Overrides must be done in the Manager Portal (OMP). Overrides can be added directly to a phone, device template or a Site.. ...