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T2, T3, T4, T5 (Except Android Phones), CP920

1. Press the “OK” button for 5 seconds.
   

2. Depending on the specific configuration, the device may ask for the admin password. If you do not know it, please contact your account rep or helpdesk@pressone.net
   

CP960-front

VP59, T58, T56 Android

1. Hold the “Redial” Key for 5 seconds
   

2. Depending on the specific configuration, the device may ask for the admin password. If you do not know it, please contact your account rep or helpdesk@pressone.net
   

CP960

1. Hold the Mute Key Down
   

2. Depending on the specific configuration, the device may ask for the admin password. If you do not know it, please contact your account rep or helpdesk@pressone.net
   

W60 Base

From the Base

1. Power off the unit
   

2. With the unit unplugged, press and hold the connect button on the base station.
   

   
   

    
   

3. While still holding the connect button, power on the device, with the power cord or the POE Enable Ethernet port.
   

4. Wait until all 3 lights are solid green and release the connect button.
   

5. In about 5 minutes the device should be reset
   

From a Connected Handset

1. Press the OK button
   

2. Navigate to the gear icon and select Settings icon and then pressing the ok button
   

3. Scroll to System Settings and press ok
   

4. Navigate to Base Reset and press ok
   

5. Enter the PIN. The default pin is 0000. If it doesn’t work, please contact your account rep or helpdesk@pressone.net
   

Polycom

Polycom VVX

Reset Procedure with Admin PW

1. Hold the 1, 3, 5 key down and enter the admin password. The phone will say please wait and then reset.
   

2. If you don’t know the password, you can find contact your account rep or helpdesk@pressone.net
   

Reset Procedure without Admin PW

You can follow the instructions below or watch this Video

1. Locate (find) and document your phone's MAC address (alpha numeric number, usually above the bar code on the back of the phone)
   

2. Unplug the power cable from the phone to turn it off.
   

   • If there are multiple cables, the power cable will connect to the AC adapter port.
     

   • If there is only one cable, you have a Power Over Ethernet Network cable, and you should unplug this to turn off the phone.
     

   • It is recommended not ‘unplugging all cables’.
     

   • Not seeing a wire in the AC Adapter port would indicate POE.
     

3. Plug back in the AC Adapter or Power Over Ethernet Network Cable to initiate power to the device.
   

4. Return the device back to the standing, up-right position.
   

5. When a Cancel button appears in the lower right hand corner of your screen, press Cancel.
   

6. A count-down will begin. Before the countdown has ended, simultaneously hold down the numeric keys 1, 3, and 5.
   

7. The VVX will ask for a password. This will be the MAC address you wrote down earlier.
   

8. Enter the MAC address, use the dial keys. There are two typing modes on the VVX.
   

   • The third button from the right will be labeled 1->Aa (one, arrow, capital A, lowercase A).
     

   • The first character is the current keypad output.  Therefore, in this mode, numbers will be entered from pressing the corresponding dial keys.
     

   • (not actually the left-most) left button with label, yes. But, not the left most button, that one is blank at this state. the button will be labeled with 1->Aa. the first character is the current method of keypad output.  Therefore, numbers will be entered from pressing the corresponding keys.
     

   • Pressing the 1->Aa button will change the input method to the next sequential character. In this case, one press of this button will change the Keypad output to ‘capital letters’ (A->a1).
     

   • Each press of the key will enter the letter assigned to that specific key. For example, to produce an “F”, the 3-key would need to be pressed three-times. To produce a “T”, the 8-key must be press only once.
     

   • Please note, that you should offer a 3-second pause before moving on to the next character in the MAC. If the character is repeated, like FF, then press the 3-key three times, pause for 3 seconds, then press 3-key three times again. This pause allowed the cursor to move to the next position.
     

   • Pressing the typing mode button will change the output method to the next sequential character.
     

   • In this case, pressing this button once will change the keypad output to capital letters, and the button will read Capital A, arrow, lowercase A, one (A->a1). Press again to type in lowercase letters. When entering the MAC address, please enter all letters in lowercase.
     

   • Because each key has multiple letters assigned to it, you need to press the key the number of times corresponding to the placement of the letter. For example, if you want to type the letter “F”, the 3-key would need to be pressed three-times. To type a “T”, the 8-key must be pressed only once.
     

   • Please note that if a character is repeated, such as FF, you should pause for 3 seconds before typing the second character. This pause allows the cursor to move to the next position.
     

   • The letters and numbers you type in will only appear on screen as asterisks, so this may take a few tries.
     

   • However, on phones with a directional pad, such as the 101 through 411, the left arrow key will act as a delete key, should you make a mistake.
     

   • On touchscreen models (500 through 601), the volume down key can act as a delete key. The data entered is masked by asterisks (*) and will not show the characters entered. Therefore the MAC should be entered slowly and concise to ensure the MAC is entered correctly without needing to restart the process.
     

   • However, on phones with a directional pad (300, 310, 400, 410, 411), the left arrow key will act as a ‘delete’ key, should you make a mistake.
     

   • On touchscreen models (500, 501, 600, 601), the volume down (-) key can act as a delete key.
     

9. Once complete, press OK.
   

10. The phone will either prompt Configuration Reset or Incorrect Password. If you see Incorrect Password, re-enter the password. If you see Configuration Reset, do not press any keys. The phone will begin its factory reset.
    

11. After the reset, you can reprogram your phone, including its password. Please refer to the instructions for your individual VVX phone model for this. Once complete, press the OK key.
    

12. The phone will either prompt “Configuration Reset” or “Invalid Password”.
    

Soundpoint IP

Reset Procedure with Admin PW

Depending on your phone model, press and hold the following keys simultaneously during the Updater/BootROM countdown process until the password prompt displays:

Model Specific Key Combinations 

• SoundPoint IP 550, 560, and 650, and VVX 1500: 4, 6, 8, and * dial pad keys
  

• SoundPoint IP 321, 331, 335, 450, SoundStation 5000 , 7000 and SoundStation Duo: 1, 3, 5, and 7 dial pad keys
  

• SoundStation IP 6000: 6, 8, and * dial pad key
  

Reset Procedure without Admin PW

1. First, record the serial number from the back of the phone. You will need this later.
   

2. Next, unplug the Power Over Ethernet cable. Then, plug it back in.
   

3. When you see a screen that says “Loading application,” press the key under “Cancel.”
   

4. A countdown will begin. Hold down the buttons from the section above simultaneously.
   

5. The device prompts you for a password. Enter in the serial number you recorded earlier.
   

   • To switch between letters and numbers, use the selection key second from the left. As you press it, notice that the item above it changes. The character to the left of the arrow is the typing mode. This should be a “1” to type numbers, and a capital “A” to type letters. Do not enter the serial number letters using lower case letters.
     

     • 1->Aa = Numbers
       

     • A->a1 = Letters
       

6. Press “OK” when finished.
   

7. The restore begins. During the restore, the screen may flash the time and date, then reboot a second time. The restore has finished when the device displays the idle screen.
   

Grandstream

1. Press MENU button to bring up the keypad configuration menu;
   

2. Select "System" and enter;
   

3. Select "Operations - Factory Reset";
   

4. A warning window will pop out to make sure a reset is requested and confirmed;
   

5. Press the "Yes" soft key to confirm and the phone will reboot. To cancel the Reset, press “No” soft key instead.
   

Linksys

PAP2T

1. Connect an analog phone to any of the phone ports on the ATA.
   

2. Dial * four times.
   

3. Dial a special sequence 73738#. The ATA responds with "Press 1 to confirm or Press * to exit.".
   

4. To confirm the factory reset dial 1.
   

VTECH

STM-S2411