Text to Speech for VM, AA, and MoH

Text to Speech for VM, AA, and MoH

Concept

This article describes the feature that transforms text typed into the Manager Portal into audible speech for callers to hear. Text-to-Speech eliminates the need for users to record audio messages for auto attendants, voicemail greetings, intro greetings, and messages to queue agents. Text-to-Speech is available anywhere in the Portal that one can currently record audio via a callback to a phone or by uploading audio from a pre-recorded file.

Use Text To Speech

User Level

  1. Once the configuration has been completed you will now see a new Message and Voice field when adding or editing a domain in the Manager Portalmceclip0.png
    1. Message - This is where you will type the message you would like callers to hear when a user in the domain is unavailable to take their call.
    2. Voice - The voice dropdown menu lets you select the accent to be used when translating the text to audible speech for the caller to hear. 

Feature Level

Text to Speech can be used in the following features within the Manager Portal

Auto Attendants

  1. Intro Greetings and Menu Prompt messages will now show the Message field and Voice dropdown menu
  2. Once logged into the Manager Portal navigate to the domain level (Office Manager) and then click on the Auto Attendants button at the top of the screen.
    mceclip1.png
  3. Now when creating or editing an Auto Attendant; once you click to Manage Greetings (as shown below) for the Intro Greetings you will see the additional fields.mceclip0.png
  4. In the Manage Greetings window select the Text-To-Speech radio button and the Message field, Language (if multiple languages have been enabled), and Voice dropdown menus appear. NOTE: If there are no existing greetings you will need to click on Add Greeting in order to see the Text-To-Speech radio buttonmceclip0.png
  5. Type the message you would like callers to hear when reaching the Auto Attendant in the Message field. 
  6. Select the language you would like the message to be read in.
  7. Then select the voice you would like the message to be read with.
  8. Select a Time Frame and click Save.
  9. To use Text-To-Speech for the Menu Prompt click the Manage Audio icon as shown belowmceclip1.png
  10. The Manage Audio window will display then click the Text-To-Speech radio button.
  11. Then follow Steps 4 through 7 from above
  12. Type the message you would like callers to hear into the Message box.
  13. Use the Voice dropdown to select the voice you would like the message read to the caller in. 
  14. Click Save when you are finished.

Music On Hold

  1. Text-To-Speech is available to use when creating the introductory greeting that callers hear when entering a queue.
  2. Once logged into the Manager Portal navigate to the domain level (Office Manager)and click on the Music On Hold icon at the top of the screen.  
    mceclip0.png
  3. In the Music On Hold screen click the Settings button.
    mceclip1.png
  4. In the Music On Hold Settings window click the Play introductory greeting checkbox.
  5. The Text-To-Speech option will now appear.mceclip4.png
  6. Selecting the Text-To-Speech option will display the Message field and Voice dropdown menu. Type the message you would like callers to hear when entering the queue. mceclip0.png
  7. Select the Voice you would like the message to be read in.
  8. Then click the Save button when you are finished. 

Voicemail Greetings

  1. You can now use Text-To-Speech for the recorded name that will be played when callers search the directory. 
  2. To configure Text-To-Speech on a user's account navigate to the domain in the Manager Portal.
    mceclip0.png
  3. At the domain level click the Users icon to take you to the list of users. mceclip1.png
  4. Click on the name of the user to configure their recorded name using Text-To-Speech.mceclip1.png
  5. After clicking on the user select the Voicemail tabmceclip2.png
  6. In the Greetings section you will see the Voicemail Greeting.
    mceclip4.png
  7. In the Manage Greetings window that appears click Add Greeting and then select the Text-To-Speech radio button. The Message and Voice fields will be displayed.
  8. In the Message field type the message you would like the caller to hear.mceclip7.png
  9. Use the Language dropdown to select what language the greeting will be read in.
  10. Use the Voice dropdown to select the accent you would like the caller to hear the message read in.

Recorded Name

  1. Text-To-Speech can be used to have the system generate a name to be used in the company directory.
  2. To change the recorded name callers will hear for this user when searching the company directory click the Manage Recorded Name icon.
  3. In the Message field type the message you would like the caller to hear.mceclip8.png
  4. Use the Language dropdown to select what language the greeting will be read in.
  5. Use the Voice dropdown to select the accent you would like the caller to hear the message read in.
  6. Click Save when you are finished. 

Message to Agent

  1. Text-To-Speech is also available to use in the Message to Agent option when editing a queue.
  2. Once logged into the Manager Portal navigate to the domain level (Office Manager) and then click on the Call Queues button at the top of the screen.mceclip0.png
  3. From the Call Queues screen select the queue you wish to edit.mceclip1.png
  4. In the Edit queue window, scroll down to the Message to Agent option (on the Basic tab) and select Text-To-Speech.mceclip3.png
  5. After selecting the Text-To-Speech option the Message field and Language and Voice dropdown menus will be displayed. Type the message that the agent answering the call from the queue will hear. 
  6. Select the Language you would like the message to be read in.
  7. Then select the Voice you would like the message to be read in.mceclip4.png