Text to Speech for VM, AA, and MoH
This article describes the feature that transforms text typed into the Manager Portal into audible speech for callers to hear. Text-to-Speech eliminates the need for users to record audio messages for auto attendants, voicemail greetings, intro greetings, and messages to queue agents. Text-to-Speech is available anywhere in the Portal that one can currently record audio via a callback to a phone or by uploading audio from a pre-recorded file.
Disabling Teams Voicemail
Instructions In Microsoft Teams Select your User Profile Image and Select it. Select Settings Select Calls Navigate to the If unanswered dropdown and select Do Nothing
Welcome to PressONE UC
Getting Started Here are a few pointers to help you get started with PressONE UC. Log into the portal Click on this link https://ucportal.pressone.net and log in with your credentials. Those credentials are formatted as extension@domain, e.g. ...
What do 'SpeakAccount' and 'System/nms' mean in CDR's or Call History?
What do 'SpeakAccount' and 'System/nms' mean in CDR's or Call History? SpeakAccount SpeakAccount is a term you may see in the To column while viewing Call History, and this term indicates that the caller hung up during a voice prompt. The ...
How to use Call Center Reporting
Concept Call Center Reporting is for HISTORICAL reporting on Call Centers and their Agents. There a few real-time statistics within the Call Center tab on the portal, however, active wall board metrics would be in the Analytics Section. Stats Grid ...
Factory Resetting Common SIP Phones
Yealink T2, T3, T4, T5 (Except Android Phones), CP920 Press the “OK” button for 5 seconds. Depending on the specific configuration, the device may ask for the admin password. If you do not know it, please contact your account rep or ...