Webex Softphones – Mobile, Desktop & Tablet Instructions for Installation/Configuration

Webex Softphones – Mobile, Desktop & Tablet Instructions for Installation/Configuration

Users can download Webex for mobile & computer from this link: 

https://www.webex.com/downloads.html

                                                            
After the App is installed, you need to log in. Logging in will use your email address in all lowercase along with the password given to you by PressOne. 

 Please see these links to get started using product: 

https://help.webex.com/en-us/landing/ld-wfg66v-WebexfromServiceProviders/Webex-from-your-Service-Provider


Users can change their passwords by going to     https://portal.pressone.net/commpilot

Here, they should click on the Passwords link under Profile, Basic in the middle

At Set web access password, users can type in their old password and enter their new password twice and click Apply, OK. 

This is also the Webex password. 
FYI - Set portal password is for the voice portal, it will change their voicemail passcode.

The Password Rules for the Web Portal passwords (Set web access password) are:

•           cannot contain the login ID
•           cannot contain the old password
•           cannot be the reverse of the old password
•           cannot be the last password
•           must contain at 1 least number(s)
•           must contain at least 1 uppercase alpha character(s)
•           must contain at least 1 lowercase alpha character(s)
•           must contain at least 1 non-alphanumeric character(s)
•           must be at least 8 characters
 

The voicemail passcode (Set portal password ) rules are:

•           cannot be the user's own extension or phone number
•           cannot be the user's own extension or phone number reversed
•           cannot contain the same digit more than 3 times in a row
•           cannot contain more than 3 sequentially ascending digits or 3 sequentially descending digits
•           cannot be repeating patterns
•           cannot be the last passcode
•           cannot be the reversed old passcode
•           must be at least 6 characters, no more than 10 characters

Users can logout in the upper right corner.


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