Voice Portal Quick Guide

Voice Portal Quick Guide

Access to the PressOne Voice Portal
You can access your personal voice portal using your own phone or another phone.

To log in, do one of the following depending upon your phone model and the phone from which you're accessing voicemail:

1. Dial 9999 or 999 (your voice portal extension) or tap the Messages button on the phone, follow prompts to enter your passcode.
2. Tap the Messages icon on the touchscreen, then Message Center, then Connect. Follow prompts.
3.     Press the Messages soft key at the bottom of your screen.
3. From another extension: Dial 9999 or 999 (your voice portal extension), Press *, Dial your extension number, dial your password, follow prompts.

Voice Portal Main Menu

1            Access Voice Messaging

2            Change CommPilot Express Profile

3            Record Personalized Name

4            Change Call Forwarding Options

6            Make Calls

8            Change Passcode

9            Exit
#            Repeat Main Menu


Voice Messaging

1            Play Messages

2            Busy Greeting Menu

3            No Answer Greeting Menu

5            Compose Message Menu

7            Delete All Messages

*            Return to Voice Portal main menu

#            Repeat menu

 

Play Messages Menu

 

#              Save message

7              Delete message

2              Play or repeat message; skip envelope

 

                 While playing messages:        

 1         Skip backward 3 seconds

 4         Skip to beginning of message 

3         Skip forward 3 seconds

 6          Skip to end of message

 2          Pause playback


4              Return to previous message
5              Play message envelope
6              Move to next message
8              Initiate call to sender
9              Hear additional options
*               Return to Voice Messaging main menu
#              Repeat menu

 

Notes:      You can interrupt the message or envelope to perform any function. New Messages flagged as urgent are played first.

 

Additional Options

 

1              Reply to message

2              Forward Message

*               Return to Play Messages Menu

#              Repeat menu

 

           Forward Message

 

1            Change current introduction

2            Listen to current introduction

3            Send message to specific group members

4            Send message to entire group

5            Send message to distribution list (option offered only if enabled)

6            Set or clear urgent indicator

7            Set or clear confidential indicator

*            Return to Play Messages Menu

#            Repeat menu

 

Notes:      Messages marked confidential cannot be forwarded. If you have an Enterprise Voice Portal, you can forward messages to others outside of your group but not the entire group.

 

Select Distribution List

0              Select distribution list 0

1              Select distribution list 1

2              Select distribution list 2

3              Select distribution list 3

4              Select distribution list 4

5              Select distribution list 5

6              Select distribution list 6

7              Select distribution list 7

8              Select distribution list 8

9              Select distribution list 9

*               Return to the previous menu

#              Repeat menu

 

Distribution List Menu

1              Select another distribution list

2              Review the selected distribution list

3              Send the message

*               Return to the previous menu

#               Repeat menu


Reply to Message

1              Change current reply

2              Listen to current reply

3              Send reply

6              Set or clear urgent indicator

7              Set or clear confidential indicator

*               Return to Play Messages Menu

#               Repeat menu

 

Busy Greeting Menu


1              Record new Busy Greeting

2              Listen to current Busy Greeting

3              Revert to system default Busy Greeting

*               Return to Voice Messaging main menu

#               Repeat menu

 

No Answer Greeting Menu

1              Record new No Answer Greeting

2              Listen to current No Answer Greeting

3              Revert to system default No Answer Greeting

*               Return to Voice Messaging main menu

#               Repeat menu

 

Compose Message

1              Change current message

2              Listen to current message

3              Send message to specific group member(s)

4              Send message to entire group

5              Send message to distribution list. (option offered only if configured)

6              Set or clear urgent indicator

7              Set or clear confidential indicator

*               Return to Voice Messaging main menu

#               Repeat menu

 

Note:  If you have an Enterprise Voice Portal, you can send messages to others outside of your group but not the entire group.


 

Select Distribution List

0              Select distribution list 0

1              Select distribution list 1

2              Select distribution list 2

3              Select distribution list 3

4              Select distribution list 4

5              Select distribution list 5

6              Select distribution list 6

7              Select distribution list 7

8              Select distribution list 8

9              Select distribution list 9

*               Return to the previous menu

#              Repeat menu

 

Distribution List Menu

1              Select another distribution list

2              Review the selected distribution list

3              Send the message

*               Return to the previous menu

#               Repeat menu

CommPilot Express

 

1            Activate “Available – In Office” profile

2            Activate “Available – Out of Office” profile

3            Activate “Busy” profile

4            Activate “Unavailable” profile

5            No active profile

*            Return to Voice Portal main menu

 

Personalized Name

 

1            Record new Personalized Name

2            Listen to current Personalized Name

3            Delete Personalized Name

*            Return to Voice Portal main menu

#            Repeat menu

 


Call Forwarding

 

1            Activate Call Forwarding

2            De-activate Call Forwarding

3            Change forwarding destination

4            Listen to forwarding status

*            Return to Voice Portal main menu

#            Repeat menu

 

Forwarding Destination

#            Enter forward to number, followed by the pound key

           *            Return to Call Forwarding Menu

Passcode

 

       #     Enter new passcode, followed by the # key.

   ·      Return to Voice Portal main menu.