What to Do if Your Calls Are Labeled as “Spam” or “Scam”

What to Do if Your Calls Are Labeled as “Spam” or “Scam”

What to Do if Your Calls Are Labeled as “Spam” or “Scam”

Some mobile carriers and call-filtering apps may label legitimate calls as “Spam Likely,” “Scam Likely,” or “Telemarketer.” This article explains why this happens and how you can reduce the chances of it occurring.

Why legitimate calls sometimes get labeled

Carriers and call-blocking apps analyze call patterns. When those patterns look similar to robocalling activity, carriers may block calls or add warning labels. Common triggers include:

  • High call volumes
  • Many short or unanswered calls
  • Large spikes in activity
  • Newly assigned numbers with no calling history

Legitimate calls can match these patterns. These labels are added by the receiving carrier or app, not by PressONE.

Does changing Caller ID Name (CNAM) fix labeling?

No. Spam labels are not controlled by CNAM. However, accurate CNAM can help recipients recognize your calls and avoid reporting them as spam.

How to reduce the chances of mislabeling

There is no guaranteed way to “whitelist” a number, but the steps below can improve call reputation.

1. Register your outbound numbers

You can register your business and numbers with major US mobile carriers through the Free Caller Registry:

https://freecallerregistry.com/fcr/

Support contacts:

Carriers do not publish their exact thresholds, but these practices help reduce mislabeling:

  • Get consent when required
  • Tell customers when and how often you will call
  • Use a consistent, recognizable number
  • Encourage customers to save your number
  • Use a clear CNAM
  • Identify yourself at the start of each call or voicemail
  • Provide a simple opt-out

Patterns that may increase the chance of labeling:

  • Sudden increases in call volume
  • Calling outside normal business hours
  • Frequent calls to the same number
  • Very short calls (under 6 seconds)
  • High numbers of unanswered or abandoned calls
  • Heavy calling on newly assigned numbers

What to do if your calls are already labeled

You can report incorrect labeling directly to the recipient’s mobile carrier.

AT&T (Hiya)
https://www.att.com/reviewmycalllabel

T-Mobile (First Orion)
https://callreporting.t-mobile.com/

Verizon (TNS)
https://www.voicespamfeedback.com/
communications@tnsi.com

How PressONE supports you

PressONE monitors call reputation issues and can help you understand best practices for avoiding mislabeled calls. We also offer Number Reputation Management services for enterprise customers.

For additional assistance, please contact PressONE Support.


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